{"id":15872,"date":"2017-11-09T20:55:19","date_gmt":"2017-11-09T18:55:19","guid":{"rendered":"https:\/\/cleanboat.gr\/cancellation-policy-refunds\/"},"modified":"2021-03-17T15:37:34","modified_gmt":"2021-03-17T13:37:34","slug":"cancellation-policy-refunds","status":"publish","type":"page","link":"https:\/\/cleanboat.gr\/en\/cancellation-policy-refunds\/","title":{"rendered":"Return Policy and Cancellation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;92&#8243; el_class=&#8221;frow&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_widget_sidebar sidebar_id=&#8221;Terms&#8221; el_class=&#8221;termside&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #003366;\">RETURN AND EXCHANGE POLICY AND PROCEDURE<\/span><\/strong><\/p>\n<p>Clean Boat Greece wants you to be fully satisfied with every item you purchase and for that reason makes every possible effort to provide you with the best quality service .If you are not satisfied with any of our products for the following reasons, we\u2019ll gladly replace them for you or refund your money.<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">Product Returns:<br \/>\n<\/span><\/span>You have the right to return the products that you purchased and request for their replacement or money refund:<\/p>\n<ul>\n<li>\u00a0 \u03bfnly if with valid proof Clean Boat Greece\u00a0sold you the wrong products from those that you ordered, the products were damaged or there were mistakes in the shipping process, in the pricing or in the product packaging. In this case, the product(s) in question must be returned within fifteen (15) calendar days from the delivery date.<\/li>\n<\/ul>\n<p>Clean Boat Greece is not responsible for damaged or stolen shipments. If you receive a Damaged Shipment, Do Not destroy the damaged box, Batsis Yacht Support will have the product picked up and will send you a new replacement as soon as possible and always on availability. Damaged goods MUST be returned within five (5) calendar days of delivery.<\/p>\n<p>ANY QUESTIONS OR COMMENTS PLEASE CALL US AT\u00a0<span style=\"color: #003366;\">(+30) 213 0410139.<\/span><\/p>\n<p><span style=\"color: #003366;\">*Note:<\/span>\u00a0In every price that relates for every product in this website the VAT is already included. All the customers that deserve reduced VAT or not at all , must contact via\u00a0email at\u00a0<a href=\"mailto:info@yachtsupport.gr\"><span style=\"color: #003366;\">info@yachtsupport.gr<\/span><\/a>, phone:\u00a0<span style=\"color: #003366;\">+30 213 0410139<\/span>\u00a0or click\u00a0<a href=\"http:\/\/shop.yachtsupport.gr\/contact-2\/\"><span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">here<\/span><\/span>\u00a0<\/a>our email help form.. Once you\u2019ve contact us you\u2019ll be informed about the exact total cost of your order, the payment method and the shipping information.\u00a0<em>ATTENTION:<\/em>\u00a0If you make a purchase directly from the e-shop of Batsis Yacht Support, without prior information that entitled to a reduced VAT or exemption, you lose your right and Clean Boat Greece accepts no responsibility in this case.<\/p>\n<p>When a product is to be returned to Clean Boat Greece, it must be accompanied with the purchase receipt, its original packaging, its manual, its guarantee document (if there was any). Also it must not have any damages, any unauthorized modifications or used on incompatible power sources that may have damaged it.<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">Return Procedure<\/span><\/span><\/p>\n<ul>\n<li>Please first contact Clean Boat Greece to request a replacement or refund.<\/li>\n<li>Complete the return reason questionnaire on the original packing slip and place it inside the box.<\/li>\n<li>Pack the item(s) securely in the original packaging<\/li>\n<li>Returned package must be postage prepaid.<\/li>\n<li>Package must be returned via a Trackable carrier.<\/li>\n<li>All freight costs of returning products are upon customers.<\/li>\n<li>Return your package to our companies address.<\/li>\n<li>Upon inspection of your returned goods, Clean Boat Greece will issue a full or Parcel refund to your credit card, less the shipping costs. We will notify you by e-mail of your refund.<\/li>\n<li>Freight costs are not refundable, If the item was shipped FREE FREIGHT, the customer is responsible for original and return shipping charges.<\/li>\n<li>All products being returned must be in NEW &amp; UN-USED condition with all parts and pieces included.<\/li>\n<li>We are only able to offer credit on the card that was originally used to purchase the product.<\/li>\n<\/ul>\n<p>Before any product return, the customer must contact Clean Boat Greece via e-mail\u00a0<span style=\"color: #003366;\"><a href=\"mailto:info@ycleanboat.gr\">info@cleanboat.gr<\/a><\/span>\u00a0or click\u00a0<a href=\"http:\/\/shop.yachtsupport.gr\/contact-2\/\"><span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">here<\/span><\/span><\/a>\u00a0our e-mail help form.<\/p>\n<p>If any action does not comply with the above, Clean Boat Greece may not accept the return of a product.<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">Call Customer Service<br \/>\n<\/span><\/span>Please contact customer service for oversized, damaged or defective items within\u00a0five (5) calendar days after the item has been received. Have this information handy from your confirmation email containing: Order number, item number, tracking number, your email address and your phone number.<\/p>\n<p>Can&#8217;t find the information you need? Contact Clean Boat Greece Customer Care, available every day 10 am \u2013 4 pm at\u00a0<span style=\"color: #003366;\">(+30) 213 0410139<\/span>. Or, click<span style=\"text-decoration: underline;\"><span style=\"color: #003366; text-decoration: underline;\">\u00a0<a href=\"http:\/\/shop.yachtsupport.gr\/contact-2\/\">here<\/a><\/span><\/span>\u00a0for our e-mail help form.<\/p>\n<p>Sincerely yours,<\/p>\n<p>Clean Boat Greece[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;92&#8243; el_class=&#8221;frow&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_widget_sidebar sidebar_id=&#8221;Terms&#8221; el_class=&#8221;termside&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text] RETURN AND EXCHANGE POLICY AND PROCEDURE Clean Boat Greece wants you to be fully satisfied with every item you purchase and for that reason makes every possible&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-15872","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/pages\/15872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/comments?post=15872"}],"version-history":[{"count":5,"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/pages\/15872\/revisions"}],"predecessor-version":[{"id":16348,"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/pages\/15872\/revisions\/16348"}],"wp:attachment":[{"href":"https:\/\/cleanboat.gr\/en\/wp-json\/wp\/v2\/media?parent=15872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}